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FAQ
FAQ

Got Questions?

At Luxuria, our customer service provides all of the answers to your most common questions.

 

IS YOUR FURNITURE MANUFACTURED IN THE UK?
All the furniture we supply and fit is manufactured in our London workshop. Our clients are welcome to visit our premises and view the product before it is installed.

HOW LONG IS THE GUARANTEE PERIOD?
With every piece of furniture we make, we offer a 15-year valid warranty so you can be sure that it will be extremely durable and stand the test of time.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Luxuria takes pride in our ability to offer our customers a wide range of product, finish and textile options. As a result, products are customized for you and are completed only when your order is placed. Time taken can depend on a number of factors such as the complexity of the project and the type of finish required. Most projects can be completed within 4-6 weeks after your order confirmation. Quickship items will be delivered to you 2-3 weeks after you receive your order confirmation. In-stock furniture will be delivered in 2-3 days in areas within easy reach of the M25.

CAN YOU SHIP ORDERS INTERNATIONALLY?
Yes, we ship worldwide via an established, trusted network of fine shipping agents around
the globe; enabling us to provide a truly professional, safe worldwide, white glove shipping service.
We would advise contacting us before you place your order to confirm the shipping costs. Please be aware that international deliveries may incur local import duties which we have no control over and are not able to predict in advance. Any local import duties and taxes will be the responsibility of the recipient of the goods.

CAN I CUSTOMISE THE STANDARD COLLECTION PIECES?
Certainly, you can choose to change the dimensions, fillings, and finishes.

WHAT ABOUT IF I’D LIKE SOMETHING SLIGHTLY DIFFERENT IN TERMS OF DESIGN?
Again, no problem. We can make custom furniture with your home or business and its rooms’ dimensions completely in mind – just give us a call to discuss.

DO YOU OFFER INTERIOR DESIGN ADVICE?
Yes, for interior design or styling advice please contact our Concierge team who will assist you

DO YOU OFFER ACCESS CHECKS?
We’ll be more than happy to alter our design for ease of delivery if access is limited. We are able to send a member of our team out to carry out access check before delivery.

DO YOU HAVE A RE-UPHOLSTERY SERVICE?
Yes, we provide a fully re-upholstery service. Please contact our sales team to find out more

CAN I PROVIDE MY OWN MATERIAL?
We can provide a Cost of Material (COM) price for all pieces. We have a library of thousands of fabrics, leathers, and cloth to complement the most conservative to the most extravagant of tastes. However, providing we haven’t got exactly what you’d like in stock, feel very free to supply fabric you have sourced yourself.

MY ROOM IS NOT READY YET FOR THE NEW FURNITURE. CAN I ARRANGE A DESIGN CONSULTATION?
Even if your room is not built yet, you can still arrange a design consultation and receive our advice as long as you have plans or know the exact dimensions of the space where the furniture will be fitted.

DOES YOUR SOFA BED OFFER THE SAME STANDARD OF LUXURY?
Yes, they do. Due to sprung, wooden slats and a pocket spring mattress’, our sofa beds are designed with frequent use very much in mind. They’ll look as good as a standard sofa.

I’M INTERESTED IN A CORNER SOFA; CAN IT BE MADE IN A SOFA STYLE OF MY CHOICE?
Of course! With infinite flexibility in terms of length, almost all of our standard collection designs can be produced as a corner sofa,

HOW CAN YOU ENSURE THAT THE COMFORT OF MY SOFA MEETS MY REQUIREMENTS?
We offer a variety of options to ensure your sofa, chair, or suite is exactly how you’ve imagined it. Choose from fibre, foam, or feather cushions; coil sprung seats, standard seats or French polished feet. Here’s a little detail on each option:

▪ Fibre Cushions – Our standard cushion filling, fibre is soft to the touch and is widely used in sofas
and chairs. Choose these for your sofa, suite or chair if you’re looking for a soft, comfortable
and great quality seat.

▪ Foam Cushions – Well shaped to form an orderly, regimented appearance, our foam cushions
have a soft and consistent feel.

▪ Feather Cushions – Added to each side of the cushion, not just the thin layer on top, fine duck
feathers – the most luxurious of our seat filling options – are known for their softness and comfort. Entered by a reflex foam core to aid ‘return’ of the cushion once the occupant has arisen, our feather cushions allow you to sink into each and every corner of your sofa or chair.

▪ Coil Sprung Seats – Around 140-individually fixed conical springs are attached to a custom-sized base before they are cross-tired to a base topper. The process takes up to eight hours and results in a sturdy and extremely comfortable end product.

 

We’re very happy to help you should you have any questions that we haven’t answered on this page. Get in contact with us.

 

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